Email for your online store
Order confirmations, receipts and password resets are part of running a store. EuroMail sends the emails your store creates through infrastructure in Finland and gives you a record to check when something goes wrong.
The emails your customers expect
Your store decides when to send a message and what it says. EuroMail handles sending it to the customer's mail server.
Order confirmations and receipts
The emails your store creates after a purchase, with the order details your customer needs.
Account and password emails
Welcome messages and password resets generated by your store's account system.
Shipping and order updates
Notifications created by your store or shipping plugin. Connecting EuroMail does not add new shipping triggers.
Store notifications
Messages to your team about new orders or contact-form submissions, when your website sends them through the same connection.
Will it work with my store?
WordPress and WooCommerce
The official EuroMail plugin connects WordPress email to your account. It handles WooCommerce emails when WooCommerce sends them through WordPress's standard mail function. The store keeps its existing email templates and settings.
A plugin that uses its own email service can bypass that connection. Check those plugins separately before switching a live store.
Follow the WordPress and WooCommerce walkthrough.
Another store platform
Your platform needs to let you change its outgoing mail connection, either using SMTP settings or a custom API integration. SMTP is the standard connection many websites use to send email. A hosted store with a fixed email provider may not allow this.
Ask your developer or platform provider whether you can connect an external email service. The SMTP guide and API guide have the connection details for them.
What you need to set up
Create an account and add your domain
Use the domain you want your store to send from, such as the domain in [email protected].
Verify your sending domain
Add the records shown in the EuroMail dashboard to your domain's DNS settings. These settings tell receiving mail services that EuroMail can send on your behalf. You need access to your domain provider, or someone who manages it for you. Domain verification guide.
Connect the store
For WordPress, install and configure the EuroMail plugin. For another platform, enter the supported outgoing mail settings or ask your developer to connect the API. Your account's API key is the private credential used for that connection.
Test the emails your store actually sends
Send a test message, then check a password reset and a test order. Check the sender address, order details and delivery result before relying on the new connection.
If an agency maintains your store, send them this page. They can handle plugin settings and domain verification while you check the customer-facing emails.
When a customer says an email is missing
Check the message in your EuroMail dashboard. The result helps you see whether sending is still in progress, the receiving mail server accepted the email, or a problem stopped it.
- Queued
- EuroMail has the message and it is waiting for a sending attempt.
- Sent
- The receiving mail server accepted the email. This does not prove it reached the inbox or that the customer read it; the receiving service can still filter it.
- Bounced or failed
- The message encountered a delivery or sending problem. Check the recorded reason before deciding what to do next.
If your store never created the email, there is no EuroMail send to inspect. Check the order status and your store's notification settings too.
How much email does a store send?
Count messages, rather than just orders. One order might create a customer confirmation and a separate notification to your team. Password resets, contact forms and shipping notices add to that total.
For example, 500 orders that each create one customer email and one email to your team use 1,000 recipient sends, before other notifications. Your allowance is counted per recipient, so a message addressed to two people counts twice. Check current plans and allowances against the way your store sends.
EuroMail runs its sending infrastructure in Finland. Read the privacy policy and data processing agreement for the scope of processing and other services involved.
Questions before you switch
Will this change my store's email design?
Your store or its plugins still create the email content. Connecting EuroMail changes how those messages are sent. It does not redesign your order emails.
Does EuroMail replace my business inbox?
This setup is for outgoing website email. Keep your existing inbox service for reading and replying to customer messages, and check your store's reply-to address during setup.
Will every message reach the inbox?
No email service can promise inbox placement. EuroMail can record the receiving server's acceptance or rejection. The receiving service decides how to filter an accepted message.
Can I switch a live WooCommerce store?
Create your account at least 24 hours before switching live mail. New accounts have first-day sending limits, with a lower sending rate during the first week. Test the connection and domain settings, check how your existing email plugin routes messages, and use the WordPress and WooCommerce migration guide for a planned switch.